Operations Assistant

About the role

A remote operations role for someone who notices when a process is not working and wants to fix it. You will keep day-to-day operational activity moving — tracking orders, coordinating with vendors, maintaining documentation and reporting on where things are getting stuck.

It is a good step for anyone who has done administrative or coordination work and wants more involvement in how a business actually runs.

Responsibilities

• Track orders and deliveries through to completion and chase exceptions
• Coordinate with vendors and internal teams to unblock delays
• Maintain and improve process documentation and standard operating procedures
• Keep operational trackers and project boards accurate and current
• Compile weekly operational reports and flag emerging issues
• Support onboarding of new tools and processes

Requirements

• Zero to two years in operations, logistics, administration or coordination
• Confident with spreadsheets and project tools such as Asana, Trello or Notion
• Clear written communication for coordinating across teams
• Methodical approach and comfort chasing things to completion
• Able to prioritise when several issues compete for attention
• Reliable internet connection and a quiet place to work

Skills we look for

• Process documentation and improvement
• Vendor and stakeholder coordination
• Data tracking and operational reporting
• Problem solving under time pressure

Benefits

• Performance bonuses on top of your hourly rate
• Choice of full-time or part-time hours
• Fully remote with flexible hours around core overlap
• Home office equipment allowance
• Paid time off, public holidays and sick leave
• Progression into operations coordinator and manager roles